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Answering your questions about COVID-19

In these uncertain times you may have questions about the coverage of your policy. Asteron Life is well prepared to respond to Coronavirus / COVID-19 and to continue providing insurance services. As the situation evolves, we will share updates.

Asteron Life’s life insurance covers (including life, trauma, Total and permanent disability and Income protection type covers) insure customers for death or disability that results from injury or illness. This would include Coronavirus / COVID-19, which we would treat the same as any other illness.

There are no specific exclusions related to Coronavirus / COVID-19. If you need to make a claim related to Coronavirus / COVID-19 you would follow the same process as with other types of claim, including meeting the eligibility requirements and any special terms and conditions relating to your cover.

Answers to some common customer questions

If you have other questions, we’re here for you.

How to get in touch with us

Please get in touch via:


or live chat via the website

Available 8am – 6pm Monday to Friday

Our teams are currently working from home to ensure we can respond to our customers. You may experience a delay of up to 10 seconds as your call is connecting but please hold to enable us to answer your enquiry.