By Seema Bangera
Executive Manager, Life Claims and Customer Solutions
Non-disclosure can be a huge bone of contention for insurance customers, who are worried that something they forgot to mention years ago could affect their claim if something goes wrong.
Of all the claims we receive, only about 1-2% are declined due to non-disclosure. But although the numbers are low, the impact on an individual customer can be big.
It’s a situation we never want to see our customers in, so we work proactively with advisers to help customers understand their duty of disclosure.
If you’re thinking about applying for life insurance, we’ve put together a few things you should know about what you need to disclose, and why it matters.
Why does disclosure matter?
When you apply for a policy, we ask for information that allows us to tailor and price your insurance according to your specific circumstances.
‘Non-disclosure’ refers to information that you haven’t told us (whether deliberately or accidentally) that might have affected the cover we offered you.
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The information in this article has been compiled from various sources and is intended to be factual information only. Full details of policy terms and conditions are available from Asteron Life Limited or your financial adviser. For advice on product suitability, please contact your financial adviser. While we take reasonable steps to ensure that the information contained in this article is accurate and up-to-date, it is subject to change without notice. Asteron Life Limited and its related companies does/do not accept any responsibility or liability in connection with your use of or reliance on this article.
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